Terms and Conditions
The Mother’s Choice website is owned and operated by Dorel Australia Pty Ltd trading as Dorel Australia Pty Ltd (ABN 77 124 078 762). By accessing or using this website you agree to these terms and conditions and acknowledge and accept the disclaimers and that you have read and understood these terms and conditions. By purchasing a product or service from this website and/or by completing the registration process, you expressly agree to be bound by these terms and conditions.
Mother’s Choice may amend these terms and conditions from time to time. Any amendment will be effective immediately upon being published on this website. Your continued use (via browsing and purchasing product) of this website after any amendment becomes effective constitutes an agreement by you to abide and be bound by these terms and conditions, as so amended.
Sale of Goods
The products and services offered for sale on this website by Mother’s Choice are only available to individuals capable of entering into legally binding contracts. The products and services are not available to persons under the age of 18 years old or who, for whatever reason, are incapable or are legally prohibited from entering into binding contracts
Purchase of Goods
Any order placed by you via this website constitutes an offer by you to Mother’s Choice to purchase a particular product or service for the price (including the delivery and other charges) specified in this website at the time you place your order. Mother’s Choice reserves the right to accept or reject any offer for any reason, including, but not limited to, the unavailability of any product, an error or omission in the price or the product description, or an error in your order. No binding contract shall be formed unless Dorel communicates to you that it has accepted your order and payment of the purchase price has been confirmed.
Advertised prices for products and services, delivery and other charges are quoted in Australian dollars ($AUD) and include Goods and Services Tax (GST). They are current at the time they are published but may change at any time at the complete discretion of Mother’s Choice and are subject to availability.
Please read our Postage and Delivery page for information concerning the range of delivery services available. Mother’s Choice retains title to the products you order until you have made payment in full for those products. While all efforts are made to ensure safe and timely delivery, all purchases are subject to a delivery contract. Consequently, the risk of loss of or damage to products passes to you upon our delivery of the products to the delivery contractor.
THIS SITE AND ALL CONTENTS OF THE SITE ARE PROVIDED ON AN "AS IS" BASIS WITHOUT WARRANTIES OF ANY KIND, EITHER EXPRESS OR IMPLIED, INCLUDING WITHOUT LIMITATION WARRANTIES OF TITLE OR IMPLIED WARRANTIES OF MERCHANTABILITY OR FITNESS FOR A PARTICULAR PURPOSE. YOU ACKNOWLEDGE, BY YOUR USE OF THE SITE, THAT YOUR USE OF THE SITE IS AT YOUR SOLE RISK, THAT YOU ASSUME FULL RESPONSIBILITY FOR ALL COSTS ASSOCIATED WITH ALL NECESSARY SERVICING OR REPAIRS OF ANY EQUIPMENT YOU USE IN CONNECTION WITH YOUR USE OF OUR SITE, AND THAT MOTHER’S CHOICE SHALL NOT BE LIABLE FOR ANY DAMAGES OF ANY KIND RELATED TO YOUR USE OF THIS SITE.
Warranty, Refund and Return Policy
DORELAUSTRALIA PTY. LTD. WARRANTY, REFUND AND RETURN POLICY
CHANGE OF MIND
Dorel Australia Pty Ltd (“DOREL”, “we”, “our” or “us”) does not accept returns of products simply because you have changed your mind, nor does it give refunds for these products. Please choose your products carefully.
DOREL warrants that if your product suffers a defect in materials or workmanship at any time within
- for products other than car seats, 12 months of your original purchase; and
- for car seats, 6 years warranty on the seat and 2 years on the trim (from date of original purchase)
Dorel will, at your choice, refund or (where practical) repair or replace your product free of charge.
This warranty only applies to the first owner of the product and is not transferable. This warranty does not apply where the defect is caused by improper care (including any failure to use the product in accordance with the recommendations or instructions provided with the product), alteration, accident, misuse, abuse, neglect, impact damage or normal wear and tear that may be expected from daily use over an extended period (e.g. wear to wheels, rotating and moving parts etc.). You must retain and provide a copy of your receipt as proof of purchase in order to claim under this warranty.
DOREL will reimburse your reasonable expenses of claiming under this warranty.
Should you have any concerns about your product, or to claim under this warranty, contact our Customer Service Centre at the address specified below or on: 1300 809 526 and return the product (with proof of purchase) and copies of receipts for your reasonable expenses of claiming under this warranty to:
Dorel Australia Pty Limited
655-685 Somerville Road
West Sunshine VIC 3020
This warranty is provided by Dorel Pty Limited, 655-685 Somerville Road, West Sunshine VIC 3020. You can contact our Customer Service Centre on: 1300 809 526 or via our website at www.dorel.com.au.
This warranty gives you specific legal rights, and you may also have other rights. In particular, our goods come with guarantees that cannot be excluded under the Australian Consumer Law. You are entitled to a replacement or refund for a major failure and compensation for any other reasonably foreseeable loss or damage. You are also entitled to have the goods repaired or replaced if the goods fail to be of acceptable quality and the failure does not amount to a major failure.
For all other terms and conditions, please refer to the terms and conditions on the Dorel Australia corporate website: https://australia.doreljuvenile.com/australia.