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Warranty, Refund and Return Policy



Dorel Australia Pty Ltd (“DOREL”, “we”, “our” or “us”) does not accept returns of products simply because you have changed your mind, nor does it give refunds for these products. Please choose your products carefully.


DOREL warrants that if your product suffers a defect in materials or workmanship at any time within

for products other than car seats, 12 months of your original purchase; and for car seats, 6 years warranty on the seat and 2 years on the trim (from date of original purchase)

This warranty only applies to the first owner of the product and is not transferable.  This warranty does not apply where the defect is caused by improper care (including any failure to use the product in accordance with the recommendations or instructions provided with the product), alteration, accident, misuse, abuse, neglect, impact damage or normal wear and tear that may be expected from daily use over an extended period (e.g. wear to wheels, rotating and moving parts etc.).  You must retain and provide a copy of your receipt as proof of purchase in order to claim under this warranty.

DOREL will reimburse your reasonable expenses of claiming under this warranty. 

Should you have any concerns about your product, or to claim under this warranty, contact our Customer Service Centre at the address specified below or on 1300 809 526, and return the product (with proof of purchase) and copies of receipts for your reasonable expenses of claiming under this warranty to:

Dorel Australia Pty Limited
655-685 Somerville Road
West Sunshine VIC 3020

This warranty is provided by Dorel Pty Limited, 655-685 Somerville Road, West Sunshine VIC 3020.  You can contact our Customer Service Centre on 1300 809 526 or via our website at

This warranty gives you specific legal rights, and you may also have other rights. In particular, our goods come with guarantees that cannot be excluded under the Australian Consumer Law. You are entitled to a replacement or refund for a major failure and compensation for any other reasonably foreseeable loss or damage.  You are also entitled to have the goods repaired or replaced if the goods fail to be of acceptable quality and the failure does not amount to a major failure.